Feb
17
How Amazon failed to deliver: Analytical lessons
I had a few unpleasant experiences with Amazon delivery service recently. And it happened more than once. There seems to be an oversight by Amazon's data analysis team. If you are from Amazon, you may help me understand how Amazon's analytics is done.
In reflection, as a data analyst, I wonder how an analyst can do to help the company reduce operational failures and cost, and increase efficiencies and customer satisfaction. Read on if you wish.
The incident
I ordered some coffee from Amazon and selected the one-day delivery service on 2/14/2019 Thursday. The merchandise is supposed to arrive on Friday.
Update on 2/29/2019: The package is lost, I am told on Sunday. I published most of the post on Saturday. Quite hilarious.
In reflection, as a data analyst, I wonder how an analyst can do to help the company reduce operational failures and cost, and increase efficiencies and customer satisfaction. Read on if you wish.
The incident
I ordered some coffee from Amazon and selected the one-day delivery service on 2/14/2019 Thursday. The merchandise is supposed to arrive on Friday.
Update on 2/29/2019: The package is lost, I am told on Sunday. I published most of the post on Saturday. Quite hilarious.
